Frequently Asked Questions

General Platform Questions

What is Forquant?

Forquant is an all-in-one quantitative trading analysis platform that combines technical, fundamental, and sentiment data to provide traders with comprehensive market insights. The platform uses advanced machine learning models to deliver predictions and analytical tools.

Who is Forquant designed for?

Forquant is designed for traders of all experience levels. Novice traders benefit from the clear scoring system and intuitive interface, while experienced traders can leverage the advanced analytical tools, customizable strategies, and API integrations.

What markets does Forquant cover?

Forquant covers multiple financial markets including forex, commodities, indices, and cryptocurrencies. Our data sources and analysis tools are optimized for these markets, with particular depth in forex analysis.

How is Forquant different from other trading platforms?

Forquant distinguishes itself through its integrated approach that combines multiple data sources (technical, fundamental, sentiment) in one platform, its advanced machine learning capabilities, and its focus on both institutional and retail market positioning data.

Features and Functionality

What data sources does Forquant use?

Forquant integrates data from multiple sources including:

• Market price data across multiple exchanges
• CFTC Commitment of Traders reports
• Economic indicators and releases
• Retail positioning data from major brokers
• Proprietary sentiment analysis algorithms

How accurate are the forecasted levels?

Forecasted levels are generated using machine learning models trained on vast historical data sets. While no prediction system is 100% accurate, our models are continuously refined and typically achieve 65-75% accuracy in identifying significant support and resistance levels.

How often is the data updated?

• Market data is updated in real-time
• COT reports are updated weekly following CFTC releases
• Economic data is updated as it's released by official sources
• Forecasted levels are recalculated multiple times daily
• Scoring metrics are updated hourly

Can I customize the platform interface?

Yes, Forquant offers extensive customization options including:

• Choice of font families (Inter, Urbanist, with CalSans-SemiBold for headings)
• Support for Arabic and other languages
• Light/dark mode themes
• Custom dashboard layouts
• Personalized market watchlists
• Adjustable chart settings

Technical Questions

What browsers are supported?

Forquant is optimized for modern browsers including:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Is there a mobile app available?

Yes, Forquant offers:

• Responsive web design that works on mobile browsers
• Native iOS app
• Native Android app
• Tablet-optimized interfaces

What are the system requirements?

For optimal performance:

• Modern browser (last 2 versions)
• 4GB RAM minimum (8GB recommended)
• Stable internet connection (minimum 5 Mbps)

How secure is my data?

We implement industry-standard security measures including:

• End-to-end encryption
• Two-factor authentication
• Regular security audits
• Compliance with data protection regulations

Subscription and Billing

What subscription plans are available?

Forquant offers three main subscription tiers:

• Standard Plan: Core features for individual traders
• Pro Plan: Advanced features and higher API limits
• Business Plan: Enterprise features, custom integrations, and dedicated support

Is there a free trial?

Yes, we offer a 14-day free trial with access to most platform features to help you evaluate if Forquant is right for your trading needs.

Can I upgrade or downgrade my plan?

You can upgrade your plan at any time, with the new features available immediately. Downgrades take effect at the start of your next billing cycle.

How do I cancel my subscription?

You can cancel your subscription through your account settings page. Access will continue until the end of your current billing period.

Support and Training

Is there training available for new users?

Yes, we provide multiple training resources:

• Interactive platform tutorials
• Weekly webinars
• Comprehensive documentation
• Video tutorials
• One-on-one onboarding sessions (Business plan)

How do I get support if I have questions?

Support is available through:

• In-app chat support
• Email support
• Knowledge base
• Community forums
• Priority support channels for Pro and Business subscribers

Can I request new features?

We welcome feature requests through our feedback portal. All suggestions are reviewed by our product team, and many of our platform improvements come directly from user feedback.

Are API documentation and support available?

Yes, comprehensive API documentation is available for developers, including code examples, endpoint references, and integration guides. API support is provided through specialized channels for technical questions.

Get Started

How do I sign up?

Visit forquant.com/signup to create your account and begin your free trial.

What's the first step after signing up?

After signing up, we recommend:

1. Completing your profile setup
2. Taking the platform tour
3. Setting up your preferred markets and instruments
4. Exploring the main dashboard features
5. Joining a live onboarding webinar

If you have any questions not addressed here, please contact our support team at support@forquant.com.